[Paul77]

Hi. My wife and I bought a brand new evoque 66 Reg in September 2016. The car has just come out of warranty so we took out the extended warranty offered to us by Range Rover. Last week my wife’s car lost power and cut out at the side of the road and we have now been informed by Range Rover that it requires a new engine. The car has only done 44,000 miles and is kept in very good condition.
Range Rover are now saying that the insurance company they use are not willing to pay for us to have the new engine because we never had our services at the Range Rover dealership so we will of contributed to the engine failure (cost of new engine 14k) ie we will of put wrong oil or oil filters in.
we took our car to be serviced at the local garage to us as you are entitled too under the new law, the garage used genuine Range Rover filters bought from a Range Rover specialist and used the exact variant of oil recommended by Range Rover for that car (we have invoices)... but still Range Rover are saying they will not cover the work under there warranty because they don’t know if we are telling the truth and also the services we not uploaded on to Range Rover portal (first ive heard of this).

I honestly can’t believe the way they are treating us and I’m sure this must of happened to somebody else out there. I will not take this laying down and will fight them on this, I just wish they would of shown us this level of service when I was in the garage purchasing the new car(disgusting) I will go all over there social media with this story and if it saves just one person buying a car from these people I will feel better about the situation.

has this happened to anybody else on here and if so what was the outcome.

thank you

 

[Sonomadoug]

Hi. My wife and I bought a brand new evoque 66 Reg in September 2016. The car has just come out of warranty so we took out the extended warranty offered to us by Range Rover. Last week my wife’s car lost power and cut out at the side of the road and we have now been informed by Range Rover that it requires a new engine. The car has only done 44,000 miles and is kept in very good condition.
Range Rover are now saying that the insurance company they use are not willing to pay for us to have the new engine because we never had our services at the Range Rover dealership so we will of contributed to the engine failure (cost of new engine 14k) ie we will of put wrong oil or oil filters in.
we took our car to be serviced at the local garage to us as you are entitled too under the new law, the garage used genuine Range Rover filters bought from a Range Rover specialist and used the exact variant of oil recommended by Range Rover for that car (we have invoices)... but still Range Rover are saying they will not cover the work under there warranty because they don’t know if we are telling the truth and also the services we not uploaded on to Range Rover portal (first ive heard of this).

I honestly can’t believe the way they are treating us and I’m sure this must of happened to somebody else out there. I will not take this laying down and will fight them on this, I just wish they would of shown us this level of service when I was in the garage purchasing the new car(disgusting) I will go all over there social media with this story and if it saves just one person buying a car from these people I will feel better about the situation.

has this happened to anybody else on here and if so what was the outcome.

thank you

 

[Sonomadoug]

Paul,

Awful. They should be ashamed. My 2016 blew the engine (49K miles) with some failure in/with the variable valve timing. Threw the timing chain right through the valve cover! The dealership made me provide copies of my services from independent shops that I used. I did not 'upload' anything prior to JLR. After reciept of the service invoices they replaced my engine under warranty. Took them a month but it was done. Marin Luxury Cars in California, FYI.

 

[lemmy999]

My turbo failed a few months after the warranty was out and they wouldn't replace it either. They acted like they were going to help (but the dealer told me that something like 10-20% off is the most he had seen them ever do) but then they asked about the oil changes and I told them that I changed the oil myself at a more frequent interval than they recommended and the refused to help. I purchased an aftermarket turbo, purchased a 2 post lift and installed it in my garage, replaced the turbo myself and still saved money. They definitely do not stand behind their vehicles.

I thought it was illegal for a manufacturer to not honor a warranty just because you didn't use them for service unless they can prove the service you did contributed to the failure.

 

[Sonomadoug]

Exactly. I think lemmy999 is right. I did have service receipts as I didn't do it myself but really. It should't be too hard to find out if the fluids have been reglected. There are signs. None of us will be back to JLR for our next vehicle with this level of service...or lack thereof. (by the way, thanks lemme...you're a great poster of good info).

 

[lemmy999]

I like my Evoque and I enjoy driving it. But I have owned cars by several companies (Ford, Toyota, Nissan, Infiniti, Audi, Volvo, Mercedes, Suzuki) and by far Land Rover is not only the worst quality, but the worst company to deal with. They are ridiculously overpriced on parts and labor, aren't helpful, typically aren't that friendly and they do not stand behind their products.

What is crazy is that this same motor is in many Ford products and is quite reliable. I have never heard of a turbo failing on one (although I am sure they have some failures). It is like they took a perfectly good motor and changed things on it, and pretty much all of those things made it worse.

 

[markdartj]

When JLR switched from using Ford EcoBoost engines to their in house made "Ingenium" (something like that), they went from using a proven reliable engine an unknown and unproven replacement. My 2014 has the EcoBoost, and 42,000 miles in, has been problem free (touch wood). Being that my vehicle is now six years old, I'm starting to look around for a replacement. I may turn to leasing so I won't have to deal with expired warranties. IDK yet. I really like the new updated version of the Evoque, as does my partner. She would be fine, as long as I get a blue car. She hates white cars, which I've owned plenty of in the last thirty years. The colour of the car is one of my lowest priorities when buying a car (as long as it's not s**t brown or something like that.)

 

[DKZ5745]

I have had a MY2020 Evoque since the end of March, 2 days before the U.K. went into total lockdown, so I’ve hardly driven it really.
It had to go back in for “dry bearings” on the balance shaft, and had to have a complete new one fitted. Apparently this is a fault that the older Evoque had, so disappointing that they haven’t addressed this.