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Hi. My wife and I bought a brand new evoque 66 Reg in September 2016. The car has just come out of warranty so we took out the extended warranty offered to us by Range Rover. Last week my wife’s car lost power and cut out at the side of the road and we have now been informed by Range Rover that it requires a new engine. The car has only done 44,000 miles and is kept in very good condition.
Range Rover are now saying that the insurance company they use are not willing to pay for us to have the new engine because we never had our services at the Range Rover dealership so we will of contributed to the engine failure (cost of new engine 14k) ie we will of put wrong oil or oil filters in.
we took our car to be serviced at the local garage to us as you are entitled too under the new law, the garage used genuine Range Rover filters bought from a Range Rover specialist and used the exact variant of oil recommended by Range Rover for that car (we have invoices)... but still Range Rover are saying they will not cover the work under there warranty because they don’t know if we are telling the truth and also the services we not uploaded on to Range Rover portal (first ive heard of this).
I honestly can’t believe the way they are treating us and I’m sure this must of happened to somebody else out there. I will not take this laying down and will fight them on this, I just wish they would of shown us this level of service when I was in the garage purchasing the new car(disgusting) I will go all over there social media with this story and if it saves just one person buying a car from these people I will feel better about the situation.
has this happened to anybody else on here and if so what was the outcome.
thank you
Range Rover are now saying that the insurance company they use are not willing to pay for us to have the new engine because we never had our services at the Range Rover dealership so we will of contributed to the engine failure (cost of new engine 14k) ie we will of put wrong oil or oil filters in.
we took our car to be serviced at the local garage to us as you are entitled too under the new law, the garage used genuine Range Rover filters bought from a Range Rover specialist and used the exact variant of oil recommended by Range Rover for that car (we have invoices)... but still Range Rover are saying they will not cover the work under there warranty because they don’t know if we are telling the truth and also the services we not uploaded on to Range Rover portal (first ive heard of this).
I honestly can’t believe the way they are treating us and I’m sure this must of happened to somebody else out there. I will not take this laying down and will fight them on this, I just wish they would of shown us this level of service when I was in the garage purchasing the new car(disgusting) I will go all over there social media with this story and if it saves just one person buying a car from these people I will feel better about the situation.
has this happened to anybody else on here and if so what was the outcome.
thank you